Privacy Policy

Scope

This policy explains what Under Sink Pipe Burst Pros learns from people who visit burstpipeundersink.info or call the number listed there, and how that information is handled. Using the site or calling the number signals agreement with these practices.

What Is Collected

A call can generate the caller's number, the date, time and duration, an approximate location linked to the number and, if the phone system records, an audio file.

A visit can generate an IP address, browser and device details, the page that led to the site and the pages viewed. The site never asks for card numbers, Social Security numbers or banking information.

How Information Is Used

Information helps handle calls, review call quality, understand how the site is used, detect fraud and misuse, and meet legal duties.

Sharing

The caller's number, location and description of the damage go to the provider that handles the call so it can respond. Vendors that run the phone system, web hosting and analytics receive the data they need for those services.

Information is also disclosed when a legal process or a safety emergency calls for it.

Cookies and Analytics

Cookies and similar tools may be used to count visits and help pages load. Browsers can block or delete them, and the pages work either way.

Retention and Security

Records are kept for as long as the purposes above or legal rules call for. Reasonable safeguards protect them, but no online storage or transfer method is completely secure.

Your Choices

People in some states can ask what personal information is held, ask for corrections or ask for deletion. To do so, phone (888) 578-4720 or email contact@burstpipeundersink.info.

Children and Updates

The site is written for adults handling a home emergency, and no information is knowingly collected from anyone under 13. A revised policy applies once it is posted.